Click on the headings below to find out how we can support you...
If you need support, then please get in contact – there are a number of ways you can do this.
Drop-in sessions | We have three sessions a week, Monday, Wednesday and Friday morning from 10am to 12pm when you can drop in and talk to one of our support team.
No need to make an appointment.
You can talk through your situation with the team and discuss the next steps.
It may be that we are able to give you some immediate support, or you may need some longer-term assistance.
If we are not able to help you with a specific area that is concerning you then we will help you to access assistance from other agencies.
You can also telephone us or call in at our hub to make an appointment to see one of our team. We also have a referral form you can complete and one of our team will get back to you.
If you are a partner agency and would like to refer a client to our service, please complete the referral form.
We can do a benefit check to ensure that you are receiving your full entitlement, and support with any applications and assist with gather the correct evidence to support claims.
We can help you use and understand your online Universal Credit Journal, how to make entries and upload evidence.
If you have been turned down for a benefit, our support team can give you assist you every step of the way with mandatory reconsiderations, appeals and tribunals.
If you need to change to different benefits, but worried how you are going to cope financially during the waiting period, we can help you access advances and help you to budget until you receive your first payment.
We work closely with Deal Area Foodbank and can issue evouchers for food and household items during this time.
Our support team can assist you every step of the way.
They can assist with negotiating management repayment plans and look at reducing your outgoings.
If you are struggling to make your money last we can support you to budget and make changes, so you can make your finances last longer.
If you are in financial crisis we may be able to help you to access crisis grants to pay for emergency items.
Our support team can assist you to contact your housing provider, and negotiate a repayment plan to help manage arrears and secure your housing.
If your current home is unsuitable for your needs, the team can assist you with an application to the housing register, upload your supporting evidence and negotiate the bidding system.
Our Family Support Worker can assist you with issues related to family relationships.
This may be to help implementing boundaries and routines.
We can provide advocacy for school meetings and help you communicate with children services.
If you are worried about domestic abuse, we can offer practical and emotional support and refer you to appropriate external services and agencies, supporting you along the way.
We have a number of great clubs for you.
Tea and coffee are available at all sessions.
Bechange work in partnership with Deal Area Foodbank to assist people with food and other household items when they are in financial crisis.
The foodbank can provide three days nutritiously balanced food for your family.
You are not alone
If you are struggling, please contact us, either by telephone or calling into our hub, to talk confidently to a member of our support team. We may be able to issue you with a voucher and offer other support.
What happens next
When we have issued you with a voucher, you can visit the Community Matters mobile foodbank, which comes to:
- Bechange twice a week and;
- Elvington Community Centre once a week.
Volunteers from the foodbank will meet you at the van and help you select food including non-perishable, frozen and fresh as well as household items.
Community Matters times and venue:
Every Tuesday: 9.30am – 11am in Ackholt Rd, Bechange’s carpark
Every Friday: 9.30am – 10.30am in Ackholt Rd, Bechange’s carpark
Every Friday: 10.45am – 11.30 Elvington Community Centre
We also provide emergency bags
with a bag of essential items if you are in crisis
and are unable to wait until the mobile van is in the area.
Period Products – pink bag scheme
We believe all women should have access to period products during their period.
We know that girls and women often struggle to afford sanitary products.
We have period products in discreet small pink and white striped bags in the hub, please help yourself if you need these.
You can also ask at our reception or any of our staff, just mention that you would like pink bag and you will be passed some products
If you would like to support us to help women and girls who do not have access to sanitary products, please visit our donate page to see how you can help.
Community Fridges are spaces where anyone can access free, quality food that may otherwise go to waste.
They are a simple solution to wasting less through the sharing of quality food to benefit people in the community.
We work with partners Foodshare Kent, who for a small handling fee, provide us with good quality food that can no longer be sold for a variety of reasons, such as damaged packaging or short-shelf life. This doesn’t have an impact on the standard or safety of the food items available.
How it works:
Our Community Fridge is open 10am to 2pm Monday to Thursday and 9.30am to 2pm on Friday.
- Read the disclaimer displayed
- Select the food you would like *Please be considerate and only take what you need. The project is open regularly and you are welcome to return another day.
- Bring and reuse your bag
- Check the food is still fresh
- Is it at risk of being wasted?
- Is it fresh and within its use-by date ?
- Is it good to eat for at least 24 more hours?
- Can we accept it – please see the exclusion list below
- Is the packaging unbroken ?
- Does the packing have a list of ingredients and allergens ?
- Ask a member of the team to accept your unwanted food
We cannon accept:
- Cooked food from your home or unregistered sources
- Unpasteurised milk
- Cooked rice
- Raw milk cheese
- Bean Sprouts
- Loose bakery products with no labelling of allergens
- Products that could contain any of the above ingredients.
When available our volunteers will pick up still good to eat food from local supermarkets and this will be made available at our hub.
Generally, this is picked up and made available on a Friday morning.
You can pick this up at our hub from 9.30am until it has gone.
On occasions we receive donations of fruit or vegetables from Deal with-it gleaners – They are a group of volunteers that collect left over crops from fields that will not be sold.